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Telstra Life & Career – FAQ
1. What is Life & Career?
Life & Career is a highly effective and personal
change management program that aims to support you in moving to
the next step in your life post-Telstra.
You will work with an individual Adviser to assess
your current situation from both a career and life perspective to
assist you in setting achievable short term and long term goals.
We will then deliver a tailored program to help you reach the next
step in your life whether that might be, such as:
a
new permanent job
interim
or long term contracting/consulting
retirement
or semi-retirement
small
business
a
move to a regional location
a
new career direction or maybe further study
In addition we can refer you to further financial
assistance, health and image consultants, and further support and
advice to make the change a whole lot easier to manage. Based on
a points allocation, you select the services and support that are
most important to you and we deliver accordingly.
Life & Career is not just about a new job or "counseling"
through change, it's a practical and results focused program to
help you make the most of the opportunities that career change can
present.

2. Am I eligible for Life & Career Program?
Hudson is happy to provide the Life & Career service
to anyone. Telstra as the client determines eligibility. At this
stage, if you are on individual contract (AWA or Common Law) you
are eligible to elect and access the Life & Career Program.
EA employees are not eligible without special permission from Telstra.
3. Can I defer the commencement of my Life &
Career Program?
Yes. If you choose the Life & Career service you
can commence at any time and you can put your program on hold too.
We do recommend that you attend your first meeting soon after leaving
Telstra so you can meet your Adviser, be introduced to some of the
assessment exercises and know who to contact if you need support
or have questions. You can then put your program on hold for as
long as required. If you would like to defer your commencement (or
put your program on hold) for some time (ie 2 months plus), please
keep in contact with us from time to time so we keep your account
active.
4. What does Life & Career
cost me?
Nothing. Telstra pays for the Life & Career service
in addition to your redundancy payments to assist in your transition
process. So, there is no cost to you.
5. How is Life & Career different from TJP?
TJP initially focuses on redeploying you within Telstra.
Given the current environment of change at Telstra, you will need
to evaluate the likelihood of you securing another role within the
organisation.
Life & Career will also equip you with best practice
job search skills to maximise your chances of securing the right
role in the external market as quickly as possible.
One of the major benefits of Life & Career is
that it allows you to take a clean break from Telstra and access
the external job market immediately. You will need to consider the
benefit of waiting out the redeployment period and losing momentum
in the outside market.
The Life & Career Program will also put you in
close contact with the Hudson recruitment business (Australia’s
largest recruiter) and link you to other recruiters so you can have
better access to experts in your discipline and industry. In fact,
Telstra has requested that agencies on its recruitment panel (ie
companies that recruit into Telstra) provide a higher level of service
to participants who approach them through the Life & Career
process for jobs with other companies. Companies on the panel include
generalists that recruit in multiple disciplines or specialists
in IT.
6. I am quite happy to be leaving
Telstra, is the Life & Career Program still relevant to me?
Absolutely. Life & Career is not about counselling
and dealing with trauma. It is very much about using change as a
catalyst for a better future and grasping opportunities it may present.
The first part of the Life & Career process is about Change
Management. In your case, that will be a very short step, but we
can still work with you to assess what you do next and then put
together a plan of action to help you get there. There is only so
long you can play golf/fish/sit on the beach – what comes
after that?!
Your program is tailored to your individual requirements,
outcomes, transition style and needs.

7. I’m not interested in all the “Life”
stuff, what if I just want to concentrate on job search, or if I’m
only interested in retiring and maybe some volunteer work?
When we discuss people’s future, it is very
difficult to generalise what people might want to get out of a service
like Life & Career. If you take away only one thing, it’s
that the service is tailored to what you want to get out of it.
At your first meeting, you will discuss your requirements with your
Career Adviser, and you can decide which parts of the program are
applicable to you. If you don’t know what you want to do next
and which services you should choose, we can support you through
that too!

8. Why would I select Life
& Career instead of taking the $4,500 payment in lieu of assistance?
In some cases, we recommend that you do choose the
cash payment in lieu of transition assistance.
In cases where you are well advanced in securing a
new role (eg to interview stage) or have an existing small business
to transition to (eg a family business), a cash payment represents
a windfall gain that is a very attractive proposition.
However, while “cash is king” it will
not help you secure a new job any faster and does not give you any
skills in how to do so. $4,500 (before tax) is less than one month’s
salary. If you think that Hudson can help you secure a new role
a month quicker than you otherwise would (and we believe we can
substantially reduce your job search time), then taking the Life
& Career Program is a very cost effective investment in your
long term future.

9. What are your results?
Of the candidates we work with who are seeking full
time employment, over 80% secure their next full time role within
three months of commencing the program, about half the time without
transition support and less again for candidates aged over 45 with
no support. By six months, our success increases to about 95%.

10. What is the duration of my program?
The duration of your program will depend on your level
of seniority and need. Most of our participants secure their next
role within about 3 months. The shortest of our programs are also
3 months. In addition, because many candidates secure roles in much
less than 3 months, it means that we can extend our services in
other cases.
At the end of your “official” program,
if required we will continue to support you. However, as you will
have already completed all the relevant job search modules (eg resume
advice, interview practice, applications) it will be a case of applying
the strategy during your program and consulting with your Adviser.
For example, this might mean discussing individual applications
rather than repeating in-depth interview practice.
Our aim, frankly, is to get you working or up and
running in your next life phase as quickly as possible. It is in
no one’s interests to have you in our facilities and on our
programs long term. We will work with you to get you into a new
role (or whatever your desired outcome might be) as soon as possible.

11. Can I purchase your services with my payout?
The Life & Career service is a special product
developed exclusively for Telstra employees. It is also provided
at a corporate rate (although we don’t discuss our confidential
payment terms) given the volume of candidates we are working with.
Therefore, you cannot purchase the full Life & Career Program
as a “retail” candidate. However, you can choose to
purchase components of the service (eg Self Assessment, Job Search
Skills, Small Business etc) as a retail customer. The cost of this
service will vary according to your selection and the duration of
support required. At a minimum, a retail service costs about $1,000,
and increases depending on the time spent with the Advisers and
services required.

12. How many points do I get and how do I
get more if I need them?
The amount of points allocated is determined by your
level of seniority within Telstra (and the associated cost of your
program). At an absolute minimum, you will have enough points for
a full traditional Job Search program consisting of Job Search Skills
(resume preparation, interview skills, application letters, business
research, recruitment advice etc), use of our office facilities
for 3 months, financial advice and 1 on 1 coaching from a dedicated
Career Adviser for 3 months.
However, if you choose, you can “swap”
these services – eg Job Search for Small Business, Office
facilities for a Health Check. More senior participants are allocated
extra points so you can select more services without foregoing others.
The points ensure that we provide you with only those
services that are most important to you and most relevant to your
situation and desired outcome. Your Adviser will assist you in choosing
the most relevant services so you won’t actually need more
points than you are allocated.

13. How is Life & Career different from EAP?
Generally, EAP is utilised for critical incident debriefing.
In the overwhelming majority of cases, a career change event is
not a “critical incident”. Hudson specialises in supporting
people through career change and we can assist in the early stages
of change management (emotional support, coaching on communicating
change to others) and then add practical support in helping you
to achieve the next stage in your life. Life & Career is not
about counselling, it’s about helping you make the most of
the opportunity that career change presents.
EAP is a core service in support of Life & Career.
It is available at all times to candidates undertaking the Life
& Career program through Telstra’s EAP supplier, Davison
Trahaire, on referral from Hudson or via Telstra HR. Access to EAP
does not require additional payment or use of further points.

14. Sounds like a great service! How do I start?
Normally, once you advise your Manager that you would
like to use the Life & Career service, they will fill out an
online authority form (click
here) to formally allow you to commence. This means that Hudson
sometimes initiates contact with candidates that we have not dealt
with previously.
In other cases, where candidates have contacted Hudson,
or attended a presentation on the Life & Career service, we
have already commenced a relationship with the candidate and the
authorisation “officially” commences the service.

15. Where can I get more information?
As noted, it is very hard to generalise on how
Life & Career might work for you. For more information, please
visit the office in your State to meet with an Adviser to discuss
your individual needs. We can meet with you on an individual basis
or with your colleagues if required. For more general information,
please check the website at http://lifeandcareer.hudson.com
or via the link from the Telstra intranet. If you have any further
questions of the Life & Career Services, please contact Alastair
Ingham on (03) 9623 6728.
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